Anything 🎁

Show them you actually understand why they are upset. This is the "empathy" phase.

"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact Anything

An apology without a change in behavior is just manipulation. Offer a way to make it right or a plan to prevent it from happening again. Show them you actually understand why they are upset