Norton.com Guide

If a legitimate file or website is being blocked, you can request a re-evaluation:

This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com.

: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself: norton.com

: Before reporting a service failure, check the official status to see if there is a known outage. Managing Your Account If you need to report changes or cancel services: Submit a file or URL to Norton for review

: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information. If a legitimate file or website is being

: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version.

If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection: Managing Your Account If you need to report

: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation.