Speaking Of Complex Dating That Have Services, And Additionally They Very Wanted A-two-method Cooperationвђќ, Amy Fong, Vice-president In The Everest Category «HOT»

The quote you're referencing from , Partner at Everest Group , highlights the shift from transactional outsourcing to strategic "two-way" partnerships in complex services. In her analysis of the CPO ecosystem , she often compares modern sourcing to "dating" because it requires finding a compatible partner who is equally invested in the relationship's long-term success. Key Insights from Amy Fong

: Fong emphasizes that high-value outcomes in procurement aren't just about what the provider does for the client. They depend on a two-way partnership where both parties align their objectives and maintain open communication. The quote you're referencing from , Partner at

: She argues that "dating" for services is about more than just checking boxes or getting the best price . It’s about building a foundation of visibility and agility to weather industry transitions. They depend on a two-way partnership where both

: As sourcing moves "up the value chain," the complexity of work increases . This makes the "dating" phase—vetting for cultural and operational fit—critical to avoid "getting to the point of contractual remedies ". : As sourcing moves "up the value chain,"